Grievance Redressal
We Listen. We Resolve. We Care.
MDPlix is committed to addressing your concerns and providing timely, transparent resolutions.
Our Process
Grievance Resolution Steps
Submit Your Complaint
File your grievance through our online form, email, or customer support
Acknowledgment
Receive a complaint reference number within 24 hours
Investigation
Our team investigates your complaint and gathers necessary information
Resolution
Receive a resolution within 7 working days
Our Commitment
Why Trust MDPlix Grievance Redressal?
Transparent Process
Every grievance is tracked and acknowledged with clear timelines.
Personalized Support
Our team is dedicated to resolving your concerns with empathy and care.
Accountability
We hold ourselves to the highest standards of integrity and responsibility.
Submit a Grievance
We're Here to Help
Send Us a Message
Alternative Contact Methods
Toll-free: 1800-XXX-XXXX
(Mon–Sat, 9 AM – 6 PM)
Grievance Redressal Cell,
MDPlix Internet Pvt. Ltd.
Buildings Alyssa, Begonia & Clove,
Embassy Tech Village,
Outer Ring Road, Bengaluru, 560103
Response Time
- Acknowledgment within 24 hours
- Initial response within 48 hours
- Resolution within 7 working days
- Escalation after 7 days if unresolved
Escalation Matrix
Clear & Accountable Escalation
| Level | Contact Person | Response Time |
|---|---|---|
| Level 1 | Customer Support Executive | 24–48 hours |
| Level 2 | Customer Support Manager | 3–5 working days |
| Level 3 | Grievance Officer | 7 working days |
Voices of MDPlix
What Our Community Says
“MDPlix's grievance process is transparent and fast. My concerns were resolved with professionalism and care.”
“I appreciate the quick response and clear communication from the MDPlix support team.”
“The escalation matrix is clear and effective. MDPlix truly values customer satisfaction.”
Need More Help?
Our support team is always here to assist you with any concerns or questions.