Terms & Conditions

Terms of Service & Privacy Policy

At MDPlix, we are committed to transparency and protecting your rights. Please review our terms of service and privacy policy to understand how we handle your data and provide our services.

Terms of Service

Understanding Our Terms 🔒

By using MDPlix services, you agree to comply with our terms of service. These terms outline your rights and responsibilities when using our platform.

Service Usage

Guidelines for using MDPlix platform and services

MDPlix services are intended for healthcare professionals and patients
Users must provide accurate information when creating accounts
Unauthorized access or misuse of the platform is strictly prohibited
We reserve the right to suspend accounts that violate our terms

Data Protection

How we protect and handle your sensitive information

All health data is encrypted using industry-standard protocols
We comply with HIPAA and Indian data protection regulations
Your data is never shared with third parties without consent
You have the right to access and delete your personal information

User Responsibilities

Your obligations when using our services

Maintain the confidentiality of your account credentials
Report any security breaches or suspicious activity immediately
Use the platform in compliance with applicable laws
Respect the privacy and rights of other users

Service Availability

Understanding service limitations and availability

We strive for 99.9% uptime but cannot guarantee uninterrupted service
Scheduled maintenance will be announced in advance
We are not liable for service interruptions beyond our control
Emergency services may have priority access during critical situations

Privacy Policy

Your Privacy Matters 🛡️

We take your privacy seriously. Our privacy policy explains how we collect, use, and protect your personal and health information.

Information Collection

What data we collect and why

Personal identification information (name, email, phone)
Health records and medical history (with your consent)
Usage data and platform interactions
Payment and billing information for transactions

Data Usage

How we use your information

To provide and improve our healthcare services
To process appointments, prescriptions, and billing
To send important notifications and updates
To comply with legal and regulatory requirements

Data Sharing

When and how we share information

We never sell your personal or health information
Data is shared only with authorized healthcare providers
Information may be shared for legal compliance purposes
Aggregated, anonymized data may be used for research

Your Rights

Your rights regarding your personal data

Right to access your personal information
Right to correct inaccurate data
Right to delete your account and data
Right to opt-out of non-essential communications

Frequently Asked Questions

Common Questions About Terms & Privacy ❓

QCan I use MDPlix services without accepting the terms?

ANo, you must accept our terms of service to use MDPlix. By creating an account or using our services, you automatically agree to our terms and privacy policy.

QHow often are the terms updated?

AWe may update our terms periodically to reflect changes in our services or legal requirements. We will notify users of significant changes via email or platform notifications.

QWhat happens to my data if I delete my account?

AUpon account deletion, we will remove your personal information from our active systems within 30 days. Some data may be retained for legal compliance purposes as required by law.

QIs my health information secure?

AYes, we use end-to-end encryption and follow strict security protocols to protect your health information. We comply with HIPAA and Indian data protection regulations.

QCan I export my data from MDPlix?

AYes, you can request a copy of your data at any time. We provide data export functionality that allows you to download your information in a standard format.

QWho can I contact for privacy concerns?

AYou can contact our privacy team at [email protected] or use the contact form on our website. We respond to all privacy inquiries within 48 hours.

Questions About Our Terms? 📞

Our legal and privacy team is available to answer any questions about our terms of service, privacy policy, or data protection practices.