Cancellation & Returns
Easy Cancellations & Returns
At MDPlix, we understand that plans change. Our flexible cancellation and return policies ensure you have peace of mind with every transaction. We make it simple to cancel appointments or return products when needed.
Our Policies
Transparent & Fair Policies
Appointment Cancellation
Timeframe
2 hours before scheduled time
Refund Policy
100% refund
Conditions
- Cancel at least 2 hours before appointment
- Refund processed within 5-7 business days
- Cancellation through app or website only
- No cancellation fees for valid cancellations
Medicine Returns
Timeframe
Within 24 hours of delivery
Refund Policy
Full refund for sealed products
Conditions
- Product must be unopened and sealed
- Original packaging required
- Quality issues must be reported immediately
- Return shipping label provided by MDPlix
Medical Equipment
Timeframe
Within 7 days of delivery
Refund Policy
Full refund if unused
Conditions
- Product must be unused and in original condition
- All accessories must be included
- Return shipping cost borne by customer
- Warranty terms apply for defective items
How to Cancel or Return
Simple Step-by-Step Process
Cancel an Appointment
Log in to MDPlix
Access your account through our secure platform
Navigate to Appointments
Go to 'My Appointments' section in your dashboard
Select Appointment
Choose the specific appointment you wish to cancel
Confirm Cancellation
Review and confirm your cancellation request
Return a Product
Access Orders
Log in and go to 'My Orders' section
Select Order
Choose the order containing the item to return
Initiate Return
Click 'Return Item' and select reason for return
Follow Instructions
Complete the return process as guided
Important Information
- • All cancellations and returns must be initiated through the MDPlix platform
- • Refunds are processed to the original payment method
- • Processing times may vary based on your bank or payment provider
- • For urgent cancellations, please contact our support team immediately
Need Help?
We're Here to Help
Our support team is available 24/7 to assist you with any questions about cancellations or returns.
Call Support
Speak directly with our support team
+91-1800-MDPLIX
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