Cancellation Policy
Cancellation & Returns Policy
We understand that circumstances may change. Learn about our flexible cancellation and return policies designed to make your experience with MDPlix as smooth as possible.
Our Policies
Cancellation & Return Policies
Appointment Cancellation
Timeframe
24 hours before appointment
Refund Policy
Full refund or reschedule
Conditions
- Cancellations made 24 hours or more before the scheduled appointment are eligible for a full refund or free rescheduling.
- Refunds are processed within 5-7 business days to the original payment method.
- Cancellations can be made through the MDPlix app, website, or by contacting our support team.
- No cancellation fees apply for appointments cancelled within the eligible timeframe.
Medicine Returns
Timeframe
7 days from delivery
Refund Policy
Full refund or replacement
Conditions
- Medicines must be in their original, unopened, and sealed packaging.
- Original packaging and labels must be intact and clearly visible.
- Medicines must be in good condition and not expired or damaged.
- Return shipping costs may apply unless the product was defective or incorrect.
Equipment Returns
Timeframe
15 days from delivery
Refund Policy
Full refund or exchange
Conditions
- Equipment must be unused, in original condition, and in original packaging.
- All accessories, manuals, and warranty cards must be included.
- Return shipping costs are the responsibility of the customer unless the product is defective.
- Warranty terms apply as per manufacturer guidelines.
How To
How to Cancel or Return
Cancellation Process
Log into Your Account
Access your MDPlix account through the app or website using your registered credentials.
Navigate to Bookings
Go to the 'My Appointments' or 'Bookings' section in your dashboard.
Select Appointment
Find the appointment you wish to cancel and click on it to view details.
Confirm Cancellation
Click the 'Cancel' button and confirm your cancellation. You'll receive a confirmation email.
Return Process
Access Returns Section
Log into your account and navigate to the 'Orders' or 'Returns' section.
Select Item to Return
Find the item you want to return from your order history and select it.
Initiate Return Request
Click 'Return' and provide a reason for the return. Submit your request.
Follow Instructions
You'll receive return instructions via email. Follow the steps to complete your return.
Important Notes
- • All cancellations and returns must be initiated through the MDPlix platform or by contacting our support team.
- • Refund processing times may vary depending on your payment method and bank processing times.
- • Processing times for returns typically take 5-7 business days after we receive the returned item.
- • For urgent cancellations or returns, please contact our support team directly for faster assistance.
Need Help?
Contact Our Support Team
Our dedicated support team is here to help you with any questions or concerns about cancellations and returns.
Phone Support
Speak directly with our support team
+91-XXXXX-XXXXX
Live Chat
Chat with our support team in real-time
Available 24/7